Product Support Engineer (Radio)

DUTIES & RESPONSIBILITIES

• Providing technical support for TEOCO software (tools / technology) via email, telephonically, remote Webex sessions or on-site (on need basis).
• Providing support on-site or off-site in three main areas:
  • Installation
  • Upgrade
  • Troubleshooting
• Provide product support services around TEOCO tool suite (for e.g. Asset Radio, Backhaul, Design etc.).
• Work on Customer UTS tickets, escalations and close cases within stipulated SLA targets.
• Stay up-to-date on TEOCO software portfolio and the technology involved.
• Interact with TEOCO R&D (Dev, QA, PE) to discuss customer issues and ensure UTS tickets are closed within the stipulated SLA.
• Follow TEOCO customer support escalation process at all times.
• TEOCO software solution(s) delivery.
• Customer training around TEOCO software portfolio.
• Train / Mentor new or inexperienced team members joining in the team.

EXPERIENCE & QUALIFICATION

Criteria:

• 4+ years experience
• Tech / B .E in Electronics and Communication Engineering or equivalent.

Technical Skills:

• Tech / B .E in Electronics and Communication Engineering.
• Strong knowledge of Wireless Telecommunications standards & protocols is mandatory for the role.
• Strong knowledge of wireless technologies like GSM, UMTS, LTE, 5g-NR, FWA etc. is mandatory for the role.
• Clear knowledge of spectrum availability & use for all above wireless standards.
• Strong knowledge of Microwave / Transmission technology standards & protocols.
• Strong concepts around Antenna Theory and type of antenna like Micro, Mini, Pico, Dipole, In-building etc.
• Knowledge of Telecom Softwares like:
• RF Planning tools like ASSET, ATOLL, Mentum Infovista PLANET, NETACT etc.
• RF Optimization Tools like MENTOR, FORTE, ERA etc.
• Microwave/Transmission tool like Asset Backhaul, Asset Capacity, Pathloss, Ellipse etc.
• ACP tools like Advantage, Capesso, Merit etc.
• Frequency planning tools like ILSA, Sonority, FORTE etc.
• GIS tools like MapInfo, Global Mapper, Vertical Mapper, QGIS etc.

WORKING CONDITIONS

General shift.

Please send CV to Jobs@teoco.com

Apply for Product Support Engineer (Radio)

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