From Overwhelmed to Optimized: How Mentor’s APD Transforms Network Troubleshooting

In today’s mobile networks, the scale of data being generated is staggering. From call traces and KPI counters to configuration settings and subscriber events, operators are inundated with information. Every second, thousands of performance indicators stream in across multiple technologies, vendors, and layers. The challenge isn’t just having the data—it’s knowing what to do with it.

This data deluge makes traditional, manual troubleshooting methods increasingly ineffective. Identifying root causes, pinpointing issues geographically, and prioritizing what matters most can take days—or worse, can be missed entirely.

Enter Automation and Advanced Analytics

The key to managing this complexity lies in automation and intelligent data processing. By leveraging advanced analytics and machine learning techniques, operators can cut through the noise, detect patterns, and identify the most critical issues without human bias or delay.

This is where Aircom’s Mentor platform makes a difference. In particular, its Automatic Problem Detection (APD) module turns overwhelming volumes of raw data into actionable insights, allowing operators to go from detection to resolution faster than ever.

The Role of APD in the Modern Network

Mentor’s APD doesn’t wait for complaints or threshold breaches. Instead, it proactively scans the network by:

• Dividing it into geo-polygons based on event or traffic density
• Calculating both cell-level and geo-located KPIs for each polygon
• Identifying abnormal performance areas using customizable rules
• Assigning severity levels to each issue so teams can prioritize effectively

This automated process allows engineering teams to visualize problem areas on a map, immediately understand the type and extent of the issue, and link directly to detailed diagnostics for root cause analysis.

Spotlight on APD Capabilities

Mentor’s APD excels in detecting real-world, subscriber-impacting issues such as:

• Coverage holes and high drop zones
• Downlink congestion and uplink interference
• Hotspots of excessive data demand
• Performance anomalies in specific indoor/outdoor environments

It also offers:

• Customizable problem dictionaries, enabling flexible issue classification
• Time-based analysis, showing how problems evolve day by day
• Interactive visual tools to drill down from region to cell to subscriber level

Whether it’s a congested urban subway or a rural coverage gap, APD ensures no blind spots are left unaddressed.

Improving Subscriber Experience, Proactively

Ultimately, the goal is simple: better network performance means better customer experience. By automating problem detection and prioritization, Mentor helps operators stay ahead of issues, reduce churn, and deliver more consistent service quality.

In a world where every dropped call and buffering video can lead to lost loyalty, Mentor’s APD is a critical ally in ensuring that mobile networks don’t just function—they thrive.