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VIP and Customer Complaints Troubleshooting

VIP and Customer Complaints Troubleshooting

The Problem

  • Subscriber quality of service (QoS) troubleshooting proactively for VIP and on demand for non-VIP Customer complaints in an efficient, intuitive and easy to use tool

The Solution

  • CogniSense Subscriber and VIP Analytics Apps provide the ability to
    • Analyzing subscriber main KPls of signal strength and quality
    • Context to cells and locations
    • Drill down with L3 Signaling and details

The Benefits

  • Powerful HTML 5.0 web-based solution Rich set of graphical components for sophisticated visualizations and investigation flow.
  • Single application that enables engineering analytics in one place over multiple analytical levels including subscriber, call, location and 13 event data.

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