VIP and Customer Complaints Troubleshooting

The Problem

• Subscriber’s quality of service (QoS) troubleshooting proactively for VIP and on demand for non-VIP Customer complaints in an efficient, intuitive, and easy-to-use tool

The Solution

CogniSense Subscriber and VIP Analytics Apps provide the ability to:

• Analyzing subscriber’s main KPls of signal strength and quality
• Context for cells and locations
• Drill down with L3 Signaling and details

The Benefits

• Powerful HTML 5.0 web-based solution, rich set of graphical components for sophisticated visualizations and investigation flow
• Single application that enables engineering analytics in one place over multiple analytical levels, including subscriber, call, location, and 13 other event data